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FAQ

Frequently asked questions about our programs and destinations.

What are the best airports to fly into to get to Torres del Paine National Park?+

Punta Arenas (Chile): 345 km to the Laguna Amarga Entrance
Puerto Natales (Chile): 110 km to the Laguna Amarga Entrance
El Calafate (Argentina): 262 km to the Laguna Amarga Entrance

Where do I enter Torres del Paine National Park?+

The park has five official entrances: Laguna Amarga, Sarmiento, Serrano, Laguna Azul and Laguna Verde. At each entrance, it is mandatory to register with CONAF (park rangers) and pay your entrance fee to the national park.

How do I get to Torres del Paine National Park?+

There are daily public buses that depart from the Rodiviario Bus Terminal in Puerto Natales or you can contract a transportation company for private services. This depends on your personal needs and the type of program you are participating in.

When is it most popular to visit Torres del Paine National Park?+

It is most popular to visit Torres del Paine National Park during summer months (November, December, January and February). It is recommended to make your park
reservations six months in advance.

Are there ATMs inside of Torres del Paine National Park?+

No. The last place you can access an ATM is in Puerto Natales, Chile.

Do I need to bring cash to Torres del Paine National Park?+

Yes. Even though our refugios and campsites accept credit/debit cards, there are still many services inside of the national park that are cash only.

Should I use sneakers or hiking boots?+

We highly recommend using hiking boots to prevent injuries due to the irregular terrain throughout the national park. We also recommend that your hiking boots are
waterproof and that they have a rigid sole to protect the bottoms of your feet.

What is the catamaran schedule for Lake Pehoe?+

DEPARTURES PUDETO to PAINE GRANDE:
9:00 – 11:00- 16:15 – 18:00hrs
DEPARTURES PAINE GRANDE to PUDETO:
9:35 – 11:35 – 17:00 – 18:35hrs
Low- Season (September, October, April)
DEPARTURES PUDETO to PAINE GRANDE:
11:00 – 18:00hrs
DEPARTURES PAINE GRANDE to PUDETO:
11:35- 18:35hrs

If I take the last public bus from Torres del Paine to Puerto Natales, can I make a bus connection to Punta Arenas or El Calafate?+

No. The last public bus from Torres del Paine to Puerto Natales arrives at approximately 10pm.
At this time, there are no buses departing for Punta Arenas or El Calafate. You will need to spend the night in Puerto Natales.

Can I drive to the refugios?+

No. The refugios and campsites are located in areas where you can only arrive by hiking. The only exception to this is Refugio Central, where you can park your at the
visitor’s center.

Are the trails well-marked?+

Yes. The trails are well-marked with colors and/or signs located on trees, rocks, etc.
While hiking the John Garner Pass, you will be following tall, orange poles to keep you hiking in the correct direction.
The trails in Torres del Paine National Park are quite crowded, which keeps them wellmarked.
We recommend not leaving the trails to avoid erosion and to prevent accidents.

Can I drink the water?+

The water in Torres del Paine National Park is safe to drink. However, it is not recommended to drink the water from streams/rivers that are located near refugios due
to an increased human presence in the area. For example, it is not recommended to drink water from the Ascensio River near Refugio El Chileno or from the French River
near the Italian Campsite. All other streams and rivers that cross over the trail during your hike are drinkable without any issues. If you are with a guide, they will indicate which streams to fill up at.

Can I camp anywhere or does it need to be an authorized campsite?+

No. You can only camp in authorized campsites within the boundaries of Torres delPaine National Park. If you do not follow this rule, you are at risk of expulsion from the park and large fines.

What happens to my reservations if the John Gardner Pass is closed?+

According to our cancellation policies we cannot be held responsible for cancelled or modified reservations due to weather or force majeure. Therefore, it is recommended to contract travel insurance that includes cancellations and modifications caused by weather conditions.

Can I use my drone in Torres del Paine National Park?+

According to CONAF’s (park rangers) regulations, the use of drones in Torres del Paine
National Park is prohibited. Any special permission must be managed directly through the DGAC at https://www.dgac.gob.cl/

What type of physical condition do I need to be in to complete the hikes?+

It is necessary to be in good physical condition, especially for the more demanding hikes (like to the Base of the Towers). The majority of the hikes are a minimum of 4hrs.

Are there toilets on the trails?+

There are only toilets at the authorized campsites. For this reason, we recommend always having toilet paper and a bag for your waste. Please, do not bury or leave your toilet paper on or near the trail.

Is there internet at the refugios?+

You can pay via PayPal for internet at almost all of the refugios. However, being in such a remote area, the connection may fail due to bad weather.

Are there power outlets to charge my camera and/or cell phone?+

Yes. In common areas at the refugios and in the cooking areas at the campsites you’ll find outlets with a capacity of 220V.
This service is not available in Camping Los Perros.

Are there showers with hot water?+

Yes. At each Refugio and campsite there are showers with hot water, with the exception of Camping Los Perros.

Is the camping equipment resistant enough for Patagonia’s harsh weather conditions?+

Yes, the equipment is made for Patagonia’s harsh weather conditions.

What is “full equipo?”+

“Full equipo” includes all camping equipment: tent for 2, sleeping bag and sleeping pad.

When I reserve camping “full equipo,” is the tent already pitched?+

Yes. When you arrive, your tent will already be pitched and ready to use.

Can I leave my tent pitched while I hike for the day?+

Yes. When you hike for the day, you can leave your tent pitched in the camping area.

What does the complete pension include?+

It includes breakfast, a packed lunch (or solicited lunch in the Refugio) and dinner.

What is served for breakfast?+

Breakfast is American-style. It includes coffee or tea, bread, eggs, cereal, yogurt, milk, butter and jam.

What does the packed lunch include?+

The packed lunch includes a sandwich, fruit, cereal bar, chocolate bar, dried fruits and nuts.

Is there a vegetarian meal option?+

Yes. If you have any dietary restrictions please inform us upon making your meal reservations. Please do not wait until arriving to the Refugio, because your request may not be available.

What does “made-bed” mean?+

A made-bed comes with sheets, a comforter and a pillow.

What time is check-out?+

At our campsites and refugios, check-out is at 9:30am.

What time are meals served at the Refugios?+

Paine Grande and Grey
Breakfast: 6:30-9:00AM
Lunch: 12:00 – 14:00hrs
Dinner: 18:00- 21:00hrs

Dickson
Breakfast: 7:00-9:00AM
Lunch: 12:00-14:00hrs
Dinner 19:00-21:00hrs

Los Perros
Breakfast: 6:00-8:00AM
Dinner: 18:00-20:00hrs

Refugio Central, Torre Norte, Chileno, Los Cuernos, Domo Francés and Serón
Breakfast: 7:00-7:45AM / 8:00-9:00AM
Lunch: 12:30- 14:30hrs
Dinner: 19:00-19:50hrs / 20:00-21:00hrs
*** There are two meal shifts for breakfast and dinner. Please make sure to
coordinate this during check-in***

Is there luggage storage at the Refugios?+

Luggage storage is only available at Refugio Paine Grande, Refugio Grey and Refugio Central. Depending on the Refugio, there may be a fee for the use of the storage room.
Ask the front desk for details.

Can you cook inside the Refugios?+

You can only cook in the designated cooking area at each campsite. We do not provide cooking equipment so you must bring your own.

Is there 24hr electricity at the Refugios?+

No. Electricity only functions from 6am to 00:00hrs during high-season.

Do the minimarkets accept credit cards?+

Yes. You can pay with cash, credit or debit card.

Are the refugios open year-round?+

Only Refugio Paine Grande and Refugio Grey are open year-round.

If I don’t show up on the day of my reservation, can I request a refund?+

No. If you do not show up on the date of your reservation, it will be considered a “no show” and you will not be given a refund.

Can another person use my reservation?+

Reservations are non-transferable, so it is not possible for someone else to use your reservation.